This is a lot of pain. I have had multiple broken bones and that is very painful.
The heartlessness that this manager shows is more frightening then the stupidity of the company that encouraged that attitude.
I reminds me of that old experiment after WWII where they had people give electric shocks to a patient, really an actor, he wasn't really hooked up, and most people "killed" the actor.
Why? because, they were told too.
Why can't we tell the managers to be compassionate and charitable instead of heartless and cruel?